Privacy Statement
At Still Water Financial Partners, protecting your privacy and maintaining the confidentiality of your personal information is fundamental to the way we do business. This Privacy Statement outlines our commitment to you regarding the collection, use, and protection of your personal information.
Who Does This Privacy Statement Apply To?
This Privacy Statement applies to all individuals who interact with Still Water Financial Partners, including website visitors, clients, and prospective clients.
Compliance
We comply with all applicable privacy legislation, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA). As a financial services provider, we also adhere to professional standards and regulatory requirements regarding client confidentiality.
What is Personal Information?
Personal Information is defined as information about an identifiable individual. This includes information such as your name, address, age, income, date of birth, financial information, and employment details.
What Personal Information Do We Collect?
We collect the following types of personal information:
- Contact information (name, address, email, phone numbers)
- Date of birth
- Financial information (income, assets, liabilities, insurance details)
- Employment information
- Investment objectives and risk tolerance
- Family circumstances relevant to financial planning
- Government-issued identification
- Banking and payment information
- Information about your business if you are an incorporated professional
How Do We Collect Personal Information?
We collect personal information through:
- Direct interactions with you
- Our website and digital services
- Forms you complete
- Communications (email, phone, video calls)
- Third parties (with your consent)
- Website analytics tools
Communications and Recording
We use various communication tools to serve you better:
- VOIP Phone System: Our phone system may record calls for quality assurance, training, and record-keeping purposes. You will be notified at the beginning of calls if recording is in use.
- Video Conferencing: Zoom meetings may be recorded with your consent for documentation and service delivery purposes.
- AI Transcription: We may use AI technology to transcribe recorded calls and meetings to maintain accurate records and improve our service. These transcriptions are treated with the same level of confidentiality as all other client information.
Why Do We Collect, Use, and Disclose Personal Information?
We collect, use, and disclose personal information to:
- Verify your identity
- Understand your financial situation and needs
- Provide financial planning and investment advice
- Process transactions
- Meet regulatory requirements
- Maintain accurate records
- Communicate with you
- Improve our services
- Protect against fraud
What We Won't Do With Your Personal Information
We do not:
- Sell or rent your personal information
- Share your information with third parties for marketing purposes
- Use your information for purposes other than those outlined in this statement without your consent
How Do We Protect Your Privacy?
We maintain strict security measures including:
- Secure office premises
- Password-protected systems and encrypted data storage
- Firewalls and security software
- Staff training on privacy and confidentiality
- Restricted access to personal information
- Secure cloud-based systems for document management
Electronic Communications
Please note that email and other electronic communications are not 100% secure. By providing your email address or using our electronic services, you consent to electronic communications unless you instruct us otherwise.
Third-Party Services
We use several third-party service providers to operate our business, including:
- Cloud-based document management systems
- Payment processors
- Communication platforms (Zoom, VOIP)
- AI transcription services
These service providers may have access to your personal information to perform their functions, but are bound by confidentiality obligations.
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Withdraw consent for certain uses of your information
- Ask questions about our privacy practices
Updates to This Privacy Statement
We may update this Privacy Statement from time to time. The current version will always be available on our website.
Contact Us
If you have questions or concerns about our privacy practices, please contact:
Mitchell A. Shields
Still Water Financial Partners
4-7 John St,
Huntsville, Ontario
Phone: (705) 704 1002
Email: mshields@stillfp.com
External Privacy Commissioner
You have the right to contact the Office of the Privacy Commissioner of Canada with any privacy concerns:
30 Victoria Street
Gatineau, QC, K1A 1H3
Tel: (819) 994-5444 or (800) 282-1376
Website: https://www.priv.gc.ca/en/contact-the-opc/
Last Updated: January 2025